Job description:
- Looking for someone who is friendly, outgoing and possesses excellent communication skills. The ideal candidate will have previous experience working in a hotel or similar hospitality environment and will be familiar with basic accounting principles and software. If you are passionate about providing exceptional customer service and have strong attention to detail, we encourage you to apply for this exciting opportunity!
- Greeting guests upon arrival and checking them in efficiently and accurately, making sure to provide them with all necessary information about their stay.
- Checking guests out and processing payments for all services rendered, ensuring that all transactions are accurate and compliant with hotel policies.
- Informing guests about the various services and packages offered by the hotel, as well as our loyalty programs, in order to enhance their experience and encourage repeat business.
- Handling all payments and transactions through the cash register and accurately recording them in the hotel's accounting software, "Protel".
- Maintaining a clean and organized front desk area, ensuring that all necessary supplies and materials are stocked and easily accessible.
- Responding to guest inquiries and complaints in a prompt and professional manner, doing everything possible to resolve any issues and ensure guest satisfaction.
- Collaborating with other hotel staff to ensure that all guest needs are met and that the hotel runs smoothly and efficiently.
Requirements:
- Fluent knowledge of Lithuanian and English languages is required;
- Ability to communicate clearly, consistently, and coherently is a must;
- Positive thinking, politeness, and helpfulness are expected;
- Computer literacy is required.
Company offers:
- Opportunities for advancement;
- Bonus program;
- A supplement to the salary based on performance.
- Free meals;
- Workwear